This series is designed to help users prepare for Microsoft Access 2000 MOS certification. It shows how to create, plan, and modify databases and tables in Access 2000. It also covers sorting and filtering, creating queries, forms and reports, and advanced tasks such as saving Access objects as Web pages, importing data, and adding hyperlinks.

• Creating Databases
• Building Tables
• Modifying Tables
• Sorting and Filtering
• Relationships and Queries
• Building Forms
• Producing Reports
• Advanced Tasks

This series shows how to create, plan, and modify databases and database objects in Access 2002. Courses cover the following topics: understanding relational databases, creating and planning databases, selecting and printing database objects, creating tables, entering records, modifying tables and field properties, using advanced sorts, finding records, applying and removing filters, establishing and managing table relationships, specifying query criteria, creating calculated fields, running multi-table queries, creating forms and reports, implementing standard and calculated controls in both forms and reports, importing data, saving Access objects as Web pages, and performing administrative tasks. This series is procedure focused and assumes that the student is familiar with the mechanics of getting around in a Microsoft Office application.

• Creating Databases
• Building Tables
• Modifying Tables
• Sorting and Filtering
• Relationships and Queries
• Building Forms
• Producing Reports
• Advanced Tasks

The Access 2003 series of courses starts off with an overview of both database concepts in general and Access in particular. Learners then find out how to design, build, and use Access tables. Further topics include using queries, find, filter, and sort to unearth answers from data. Learners finally move on to the Access report system and delve into wizards, timesaving tips, and even a bit of programming.

• Introduction to Access
• Designing and Building Tables
• Enhanced Tables and Datasheets
• Searches and Queries
• Advanced Queries and Calculations
• Access Report System
• The Internet, Forms, and the Analyzer

This series covers how to use Access 2007 to create, modify, and access databases. It shows the learner how to use the Ribbon-based Access 2007 interface, as well as how to build tables, forms, and reports. Learners will also be able to use queries and filters to sort through data.

• Introduction to Access
• Creating Tables
• Working with Tables
• Creating Forms
• Creating Reports
• Creating Queries and Filters

Access 2007 offers many more powerful features than a beginning user first touches. This series will explore some of the more powerful abilities of Access, including pivot tables and charts, graphs, forms, security, multitable and crosstab queries, macros, and more.

• Expressions and Queries
• PivotTables, PivotCharts, and Graphs
• Macros and Data Imports/Exports

This series introduces general computer use and terminology. It describes the basic hardware components of a PC and introduces basic skills for using software programs in a Windows environment.

• Using Your PC

This series examines several basic computing concepts. Security issues are discussed, including administrative, physical, logical, and network security, and how to plan for security risks. The basic concepts of database functionality and selection are also discussed. Data processing and management is examined in detail, including teleprocessing, data transmission, and messages.

• Types of Security
• Security Risks
• Database Basics
• Selecting Databases
• Data Processing
• Managing Data
• Teleprocessing
• Transmitting Data
• Messages

This series introduces users to Crystal Reports 8, a popular database reporting program. In this series, you will learn how to create standard and custom reports. You will also learn how to filter, summarize, sort, group, and manipulate data by inserting formulas and functions.

• Getting Started
• Designing a Report
• Selecting Records
• Sorting and Grouping Data
• Creating Summary Totals, Reports, and Graphs
• Formulas and Functions
• Printing and Exporting Reports
• Linking Tables

Do you need to know the foundations of Crystal Reports XI? Do you want to create reports that sizzle from one or more data sources ASAP? This series will show you how to create, format, and deliver reports that get results in no time. You will learn everything from the basics of getting around in Crystal's report design environment to the subtle nuances of effective report formatting and data visualization through charting and mapping.

• Navigating the Design Environment
• Selecting Just the Right Data Source(s) for Your Report
• Report Wizards and Do It Yourself
• Selecting and Organizing Your Report Data
• Manipulating Your Report Data in Meaningful Ways
• Letting Formulas and Functions Do All the Work
• Creating Dynamic Reports with Parameters
• Formatting Reports that Function and Sizzle
• Making Reports Sections Work for You
• Visualizing Your Report Data with Charts and Maps

This series is designed to help users prepare for the MOS Excel Core examination. The series begins with basic Excel tasks, such as entering and editing data, using Find, Replace, and AutoFill, and creating hyperlinks. It also covers locating, opening, and saving files, and using the help function, Office Assistant. Formatting worksheets is covered in detail, including cell and number formatting, adjusting rows and columns, and the use of AutoFormat, styles, and Format Painter. More advanced topics covered include page setup, managing worksheets and data, and creating formulas and functions. An overview of charts and objects, including the Chart Wizard, is also provided.

• Working with Cells
• Working with Files
• Formatting Worksheets
• Page Setup and Printing
• Worksheets and Workbooks
• Formulas and Functions
• Charts and Objects

This series is designed to help users prepare for the MOS Excel 2000 Expert examination. It covers expert-level Excel topics such as importing and exporting data, working with templates, linking workbooks, and using the Report Manager. It also covers advanced worksheet formatting, including page setup and printing, and sorting and filtering data. More advanced topics covered include ranges, macros and customization, validating and auditing data, and creating and using charts, graphs, and pivot tables. Data analysis, file sharing, and security issues are also discussed.

• Importing and Exporting Data
• Working with Templates, Links, and Report Manager
• Formatting, Sorting, and Filtering Data
• Naming Ranges, Working with Macros, and Customizing Toolbars
• Validating and Auditing Data
• Analyzing Data and Using PivotTables
• Sharing Work and Adding Security

This series is intended as preparation for the Excel 2002 Microsoft Office User Specialist (MOUS) Core Proficiency exam. It introduces Excel's newest enhancements such as task panes for New Documents, Clipboard, Search, and Insert Clip Art; the Ask a Question box; enhancements to Find and Replace; and additional options for pasting and for inserting columns and rows. These new features, along with the productivity tools of previous versions, are taught within the context of working with cells and files, page setup and printing, worksheets and workbooks, formulas and functions, and charts and objects.

• Working with Cells
• Working with Files
• Formatting Worksheets
• Page Setup and Printing
• Worksheets and Workbooks
• Formulas and Functions
• Charts and Objects

This series is designed for beginning and intermediate Excel users. This series teaches learners about creating and editing spreadsheets, what's new in the 2003 version, the Excel interface, navigating, editing, and working with text, values, and formulas, printing, formatting, creating charts and databases, and using images and hypertext in a spreadsheet.

• Getting Started
• Creating a Spreadsheet
• Formatting Data
• Editing and Printing Worksheets
• Managing Worksheets
• Charts and Databases
• Hypertext and Tips

The Excel 2007 series introduces learners to the newly designed Ribbon interface of Microsoft Excel 2007. It provides a basic introduction to Excel including entering and editing cell data, selecting cell ranges, and formatting worksheet data. Learners will also be able to print worksheets, add comments, complete basic calculations and formulas, and create charts using Excel 2007.

• Getting Started
• Creating a Worksheet
• Formatting Data
• Editing and Printing Worksheets
• Managing Worksheets
• Using Charts and Objects

The Excel 2007 Advanced series teaches you to apply filters, use formulas and analyze data. You will be able to apply your knowledge to create complex business applications and analyses in Microsoft Excel.

• Filtering and Sorting Data
• Using Pivot Tables
• Working with Functions
• Using Data Analysis Tools
• Automating with VBA Macros
• Adding Connections and Importing Data

This series introduces the learner to the capabilities of Novell GroupWise 6.5. GroupWise is a collaboration tool that helps manage email communications, calendars, tasks, and documents within a group of people.

• Getting Started
• Messages and the Address Book
• Managing Messages
• Calendars and Tasks
• Advanced GroupWise Features
• Managing Documents
• Remote Access and Customizing GroupWise
• Mobile GroupWise Access

The courses in this series teaches students to use Microsoft Internet Explorer 6 to browse the Internet and to send and receive electronic mail using Microsoft Outlook Express.

• Browsing the Web
• Using Files and Mail

This series introduces the new look and features of Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content.

• Learning the New Interface and Features

This series is designed to introduce users to personal computers. Users will learn what a PC is and what an operating system is. They will learn basic computer skills such as turning a computer on, logging on to Windows, and working with files. Users will also learn to identify and use the major components of a PC, both externally and internally, including: disk drives, monitors, mice, keyboards, and printers.

• Introducing the PC
• Using Your PC
• Working with Folders and Files
• Inside Your PC
• Basic Peripherals
• Other Peripherals
• Understanding Software
• Introducing the Internet
• Internet and E-mail Tips
• Troubleshooting and Tips

This series focuses on the major components of Lotus Notes 6.5. It introduces basic concepts such as navigation, views, databases, and security. Use of mail with Lotus Notes 6.5 is covered in detail, along with using the calendar, to do lists, and address books. This series also discusses editing, formatting, and managing Notes documents, and linking and attaching files to documents. Advanced topics include using Lotus Notes 6.5 with the Web, replication, and using Notes remotely.

• Mail
• Calendar, To Do Lists, and Address Books
• Databases
• Managing and Enhancing Documents
• Advanced Notes Features

Almost every user knows that Lotus Notes allows them to send and receive e-mail. But Lotus Notes also offers many more services, including calendar management, instant messages, a browser, and more. Learn how to use and make the most of all of these features with this series.

• Exploring Lotus Notes 8.5
• Sending and Receiving E-Mail

This series provides a comprehensive overview of Lotus Notes R5. It introduces basic concepts such as navigation, views, databases, and security. Use of mail with Lotus Notes R5 is covered in detail, along with using the calendar and Address Books. This series also discusses using Lotus Notes to surf the Web, editing, formatting, and managing documents, and linking and attaching files to Notes documents. Advanced topics include finding and viewing data, replication, and using Notes remotely.

• Getting Around in Notes
• Reading and Sending Mail
• Managing Mail
• Using the Calendar
• Meetings and Address Books
• Browsing the Web
• Editing Documents
• Using Document Tables
• File Attachments and Links
• Finding and Viewing Data
• Replication
• Using Notes Remotely

This series introduces users to the Microsoft Office 2000 environment, including several Office applications. It covers basic tasks common across Office applications, such as navigation, starting and exiting programs, and working with files, and covers text editing and printing functions. An in-depth exploration of document formatting is also provided. This series also provides an introduction to Word (word processing), Excel (spreadsheet), Outlook (electronic mail), PowerPoint (presentation), and Access (database), covering the basic functions of each application.

• Getting Started
• Editing Text and Printing
• Text and Document Formats
• Introduction to Word
• Introduction to Excel
• Introduction to Outlook
• Introduction to PowerPoint
• Introduction to Access

This series describes products and features that are new in this version of Office and common to each of the applications in the suite. InfoPath and OneNote are new products introduced in this version of Office. The new features include XML support, Smart Documents, the Research task pane, new collaboration tools, and improved developer tools. The series also covers new features in each Office application.

• New Features
• Changes in Applications

The new Office package is changing the old interface with new features on an interface now known as the Ribbon. How do you find the commands you already know? What new commands are available in Word, Excel, Outlook, PowerPoint, and Access? Take a look at the changes in Office 2007 and learn how to make the most of them.

• Navigating the New Interface
• What's New in Word
• What's New in Excel
• What's New in PowerPoint
• What's New in Access
• What's New in Outlook
• Common Tasks

This series explains and introduces new and changed features in Office XP applications. Targeted for experienced Office users, the courses in this series highlight the new features of Office XP including task panes, smart tags, and SharePoint Team Services. Additionally, a course is devoted to discussing the most important changes to Word, Excel, Outlook, PowerPoint, Access, and FrontPage. The entire series features the XP interface in the screen captures.

• Getting Around in the New Interface
• New Options and Tools
• Application Changes

This series teaches users how to use the major components of Outlook: Outlook Today, Contacts, Inbox, Calendar, Notes, and Tasks. Topics include navigating between components in Outlook; adding and using information about contacts; reading, sending, customizing, and organizing e-mail messages; scheduling appointments, events, and meetings; and creating tasks and notes.

• Navigating in Outlook
• Reading and Sending Messages
• Customizing and Organizing Messages
• Using the Calendar
• Using Tasks and Notes

The Outlook 2003 series of courses teaches learners how to use the major components of the Outlook 2003 program: Mail, Calendar, Contacts, Tasks, and Notes. Topics include navigating between Outlook modules and reading, sending, customizing, and organizing e-mail messages. Learners will also find out how to schedule appointments, add and use information about contacts, and create tasks and notes. In addition, the courses will delve into the collaboration, security, and personalization features of Outlook 2003.

• Getting Started
• Managing Messages
• Contacts and Calendar Entries
• Tasks, Notes, and Journal Entries
• Newsgroups and Outlook Web Access
• Collaboration and Security
• Personalizing Outlook and Other Tips

Outlook is the most common email application in the world. And it includes many features beyond just email, including the calendar, meeting management, tasks, and contact information, that can all interact with each other. This series will examine all of these features and more in the latest version of Outlook that has been released with the Office 2007 package.

• Sending and Receiving E-Mail
• Managing E-Mail
• Creating Contacts and Distribution Lists
• Using the Calendar
• Setting Tasks and To-Do Items
• Staying Safe with E-Mail
• Organizing E-Mail

This series provides an introduction to using Paint Shop Pro 5 to create graphics. It describes how to create, open, and save files, and how to perform basic manipulations such as cropping, resizing, changing colors, and rotating images. Advanced topics presented include using the Image Browser, adjusting an image's brightness, contrast, hue, saturation, and lightness, working with layers, text, and drop shadows, and printing images.

• Working With Graphics
• Enhancing Images

This series shows users how to create presentations using PowerPoint 2000. The series is designed to help users prepare for the MOS PowerPoint 2000 Core examination. The basics of PowerPoint, including navigation, templates, copying and deleting slides, and modifying the Slide Master, are presented. Detailed information on layout concepts and inserting text is provided, as well as how to integrate graphics and tables in presentations. Advanced topics covered include adding custom features and formatting, producing notes and handouts, running a slide show, and Web-based features such as hyperlinks, emailing slides, and publishing to the Web.

• Presentations
• Layout and Text
• Graphics and Tables
• Custom Slides
• Showing Slides

This series teaches the user how to create presentations and edit page layouts. The user will learn how to add text, graphics and tables to slides. The series also discusses customizing individual slides as well as the entire slide presentation. This series is designed for anyone who is interested in learning about the features of PowerPoint 2002.

• Presentations
• Layout and Text
• Graphics and Tables
• Custom Slides
• Showing Slides

The PowerPoint 2003 series is designed for beginning and intermediate PowerPoint users. This series teaches learners about creating and editing presentations and individual slides, outlining presentations, and printing presentations. The courses also detail topics such as formatting presentations and slides and using masters, color schemes, and templates. Learners will find out how to incorporate pictures, clip art, sound, video, and animation into a presentation. Finally, the courses cover how learners can use PowerPoint with the Internet and when collaborating with others.

• Introduction to PowerPoint
• Completing the Presentation
• Maximizing Presentation Effectiveness
• Color, Masters and Templates
• Drawings, Charts, Sound and Video
• Animation, Web Pages and Collaboration

Office 2007 includes the latest version of PowerPoint, the presentation creation package that helps add visual impact and dynamic information to your presentations. This series will walk you through creating your own presentations.

• Getting Started
• Developing a Presentation
• Design Elements
• Inserting Shapes
• Formatting Shapes
• Clip Art, Pictures, and WordArt
• SmartArt Graphics
• Charts and Tables

This series teaches users to manage projects using Microsoft Project 2000, and is intended as preparation for the Project 2000 Microsoft Office Specialist (MOS) Core Proficiency exam. Topics include starting projects and customizing settings; organizing and scheduling tasks; assigning resources and managing workloads; tracking and reporting progress; and communicating with the project team using Project Central.

• Starting a Project
• Scheduling Tasks and Adding Resources
• Managing Work and Multiple Projects
• Using Project Central
• Customizing the Project
• Creating Reports and Exporting Data

The Project 2003 series is designed to help learners with the basics of Microsoft Office Project 2003. This series explains how to set up a project; manage project files; create a task list; schedule tasks; view a schedule; define and assign resources and costs; track a project; and analyze progress and revise a schedule.

• Learning the Basics
• Setting Up a Project
• Managing Project Files
• Creating a Task List
• Scheduling Tasks
• Viewing a Schedule
• Defining Resources and Costs
• Assigning Resources and Costs
• Tracking a Project
• Analyzing Progress and Revising the Schedule

Get projects under control with Microsoft Project's latest version, 2007. Build schedules, communicate effectively with everyone involved, chart your progress, and keep track of budget and project materials. This series will show you how to use this complex tool to save time and maximize your projects's success.

• Getting Started with Project 2007
• Building a Project
• Setting Up Resources and Establishing Costs
• Viewing Projects
• Resolving Scheduling and Resource Conflicts
• Tracking the Progress of Projects
• Creating Reports and Calculating Earned Values
• Consolidating Projects

This series provides an overview of SAP R/3 Release 4.6. It examines the features of Release 4.6, using the interface, and working with the User Menu. Using the task screen is covered in detail, including how to use the tool bar and menu bar with tasks. Users are shown how to enter a basic task, how to search for and modify previously-entered tasks, and how to print tasks. Additional topics covered include methods for optimizing your installation of R/3 by adding shortcuts and favorites and configuring the GUI, using multiple sessions, and using R/3 help functions. The series also discusses how to create and use reports.

• Getting Started
• Using the Task Interface
• Working with Data in a Task
• Optimizing R/3 and Getting Help
• Reporting

This series provides learners with the information they need to use SharePoint 2003 to help their organization manage their documents and files, as well as to enable their users to collaborate with one another. In addition to teaching the every-day user how to manage documents, lists, and tasks, it also teaches the Site Administrator how to set up and manage SharePoint sites and libraries.

• SharePoint Basics
• Standard Libraries and Lists
• Advanced SharePoint Features
• Site Administration Basics
• Advanced Administration Functions

This series introduces users to Microsoft Visio 2002, a powerful diagramming and drawing application that can be used to create business and technical diagrams. Learners will study the basics of the Visio 2002 interface and tools, explore the templates, stencils, and pre-defined shapes provided with Visio, and construct simple Visio diagrams.

• Using Tools, Commands, Custom Toolbars, and Menus
• Working with Objects and Hyperlinks
• Using the Shape Menu
• Working with Shapes
• Defining and Using Styles, Custom Properties and Templates
• Working with Pages, Layers, and Stencils
• Working with Data
• Understanding ShapeSheets
• Working with Flowcharts
• Creating Database Models

If you need to explain a complicated process, flowchart, organizational chart, or other diagram, Visio is the tool to help you. This series will walk you through using Visio to build visual information that easily communicates complex topics.

• Getting Started
• Working with Shapes
• Adding Connectors, Glue, and Text
• Using Guides, Rulers, and Custom Shapes
• Using Groups, Pages, and Layers
• Building Stencils, Templates, and Reports
• Setting Shape Behavior and Adding Markup
• Creating Block Drawings and Charts
• Creating Organization Charts and Flowcharts

This series introduces you to the new features of Windows 2000 Professional that enhance reliability, manageability, and mobility.

• Client

This series teaches you about the new Vista interface, features, and applications.

• Understanding the New Interface
• Using New Features and Applications

This series provides an overview of the features available in Windows XP Home Edition and Windows XP Professional. Users will be introduced to the new interface of Windows XP, the multimedia and reliability features of the Home Edition, and the advanced networking and system administration functions of the Professional version.

• Home Edition
• Professional

This series covers the basic features and capabilities of Microsoft Word 2000. It is designed to help users prepare for the MOS Word 2000 Core Exam. It discusses document management techniques, including document creation and display, creating document folders, sending documents through email, and adding hyperlinks. The series also examines how to add, delete, and format text, and various paragraph formatting techniques. Additional topics covered in this series include page formatting, printing, creating tables, and inserting objects into Word documents.

• Managing Documents
• Working with Text
• Formatting Paragraphs
• Page Format and Printing
• Tables and Other Objects

This series presents advanced topics and tasks for Microsoft Word 2000, and is designed to help users prepare for the Word 2000 MOS Expert Exam. Topics covered include page formatting, including sorting, Find and Replace, and using footnotes, document management, including inserting references, a table of contents, and indexes, Mail Merge, and inserting and embedding Excel worksheets, graphics, and charts. Advanced features are discussed, including macros, customized toolbars, forms, and fields. This series also discusses workgroup features such as tracking document changes, inserting comments, using document protection, and Round Trip documents.

• Page Formatting
• Managing Documents
• Advanced Features
• Inserting Objects
• Workgroups

This series of courses is designed to teach the student how to use Word 2002 in the Windows XP operating system. This series covers the basics of Word 2002 and continues into the advanced features and procedures. This series teaches all objectives for the Microsoft Word 2002 Core Exam and includes a complete list of these objectives, which the student can print to hard copy.

• Managing Documents
• Working with Text
• Formatting Paragraphs
• Page Format and Printing
• Tables and Other Objects

This series is designed for beginning and intermediate Word users. This series teaches users about creating and editing documents, what's new in the 2003 version, the Word interface, navigating, editing, and working with text, spell checking, printing, formatting, styles, templates, borders, tables, columns, lists, and using images in a document.

• Introduction to Word
• Navigating, Editing, and Working with Text Blocks
• Spell Checking, Print Preparation, and Other Tips
• Formatting Characters, Fonts, Text, and Paragraphs
• Formatting Tabs, Pages, and Documents
• Styles, Templates, and Formatting Tips
• Borders, Tables, and Columns
• Lists, Images, and Art
• Creating Projects with Word

This series shows you how to use Word 2007 to create word processing documents. It shows you how to use the Ribbon-based Word 2007 interface, how to create and format documents, and how to add lists, tables, and images to your documents.

• Getting Started
• Typing and Editing Text
• Formatting Text
• Formatting Paragraphs and Lists
• Building Tables
• Working with Images

This series is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications.

• Fractions
• Decimals
• Calculator
• Equations
• Percents
• Reports

How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships.

• Socializing at Work
• Understanding Behavioral Intentions
• Choosing Your Approach

The Business Ethics series provides a common sense, practical approach to doing good work, emphasizing the need for people to prepare in advance for ethical dilemmas. The series takes an honest, realistic view of how managers can help improve ethical behavior in the rushed, output-driven business environment.

• What You Don't Know Can Hurt You
• Everyday Ethical Dilemmas
• Ethical Dilemmas and the Law
• Individual Values; Organizational Values

Most people's jobs include working with a lot of people who are coworkers from across the company (or even from other companies). Many times, doing your job properly depends upon other people doing the things or having the information you need. How can you persuade, influence, and inform other people in ways that will make things happen? This series will talk about how to spark action and motivation from others, especially ones who are not in a direct line of command with you.

• Elements of Powerful Communication
• Persuasive Appeals
• Modes of Persuasion
• Active Listening
• Resolving Conflict
• Negotiation

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.

• Defining Service
• Communicating
• Fixing Problems
• Building a Department
• Tools of the Trade

This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

• Managing Against the Odds
• Consideration
• Attitude
• Trust
• Power
• Communication
• Responsibility

In everyday business, it's more and more common to meet, hold conference calls, and travel overseas. When you're working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business in China courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in China course, you will be introduced to the culture of China, including greetings, business meetings, and dining. Each lesson includes a video overview to quickly present the most important facts.

• A Cultural Approach

In everyday business, it's more and more common to meet, hold conference calls, and travel overseas. When you're working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be introduced to the culture of India, including greetings, business meetings, and dining. Each lesson includes a video overview to quickly present the most important facts.

• A Cultural Approach

E-mail has become so prevalent in the workplace that we seldom think about it, and yet it is the medium coworkers see you through most often. How can your e-mails speak for you clearly, effectively, and potently? This series will walk you through building e-mail subject lines and messages that are effective and respect office etiquette. You'll also learn about e-mail safety by avoiding threats like viruses and phishing, and how to think about email confidentiality and legal security.

• Managing Your Inbox
• Writing Effective E-Mails
• The Legal Face of E-Mail
• Becoming an Organizational Leader

This series teaches the writing skills learners will need to effectively communicate in a business setting. They'll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.

• The Planning Worksheet
• Writing Skills
• Reports
• Patterns of Development
• Letters
• Memos, E-Mail and Other Communications
• Documentation

Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This series offers tips to help you prepare and deliver more powerful presentations.

• Preparing for a Presentation
• Developing an Effective Message
• Improving Delivery Skills
• Using PowerPoint and Other Visuals

The Fundamentals of Business Management series provides learners with basic theories, skills, and tools they can use to improve their performance as managers.

• Management in Perspective
• Functions of Front-Line Management
• Managerial Finance and Accounting

This series is designed for users who want to improve their grammar skills in a business setting. It examines sentence structure in detail, including parts of speech, subject/verb agreement, use of pronouns, and irregular verbs. Punctuation is discussed, including the proper use of apostrophes, quotation marks, capital letters, numbers, and abbreviations. Advanced topics include pronoun types, adjectives and adverbs, colons and semicolons, other punctuation, and modifiers.

• Fundamental Sentence Structures
• Punctuation
• Complex Sentence Structures
• Advanced Grammar

Creativity can do more than just spark the next Big Idea for your organization. It's also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization's bottom line.

• Defining Innovation and Determining Your Point of View
• Identifying the Enemies of Ideas and Innovation
  

This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs.

• Process, Needs, and Roles
• Analysis and Objectives
• Design Concepts
• Planning and Implementation
• Evaluation

The Management Skills Introduction series teaches learners core management skills. Learners will be able to apply their knowledge to the successful management of projects, people, and time.

• Ready! Set! Manage!
• Motivating
• Planning
• Communication
• Getting Input
• Dealing with Challenging People and Times
• Building Success

Change is an undeniable aspect of today's business world. The leaders of an organization are called upon to guide their teams through the change process and to provide a critical bridge between the old way of doing things and new work practices. This series shows managers the three major elements of leadership in times of significant change -- the need to refocus yourself, to lead the team, and to work effectively with individual team members.

• Refocusing Yourself
• Leading the Team
• Working with Individuals

This series presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined include time and stress management, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating employees.

• Leading with a Vision
• Communicating
• Rewarding and Correcting
• Performance and Training
• Building Trust

This series provides insight for motivating team members in the workplace. Learners will understand principles for leading and coaching employees and will discover methods of motivating a team through rewarding top performers, correcting weaker performers, and building trust. Learners also will become familiar with established psychological theories that support these motivational strategies.

• Leading for Commitment

This series presents strategies for negotiating in business and daily situations. It covers techniques for developing a negotiation plan, evaluating the opposition, and taking advantage of body language, props, timing, questions, and correspondence. It presents strategies for gaining control in negotiation situations, and effective methods of getting past obstacles and closing a negotiation. Several everyday negotiation scenarios are explored, with tips for effective negotiation techniques to apply to these situations.

• Negotiating Techniques
• Gaining Control
• Closing the Deal
• Everyday Negotiations

One of the greatest abilities of leaders - whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.

• The Concept of Productive Thinking
• Productive Thinking in Principle
• The Productive Thinking Model
• Productive Thinking in Practice

This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. The project manager's role is explored in detail, and strategies for defining the project are examined. Tasks such as developing the Work Breakdown Structure, estimating and scheduling resources, scheduling computations, and tracking project activities are discussed. The close-out phase of a project is also covered. Other topics include formalizing project management standards, developing a project team, and strategies for becoming a more effective project manager.

• Project Management Overview
• Understanding the Project Manager's Role
• Defining the Problem
• Determining the Strategy
• Developing the Work Breakdown Structure
• Estimating and Scheduling Resources
• Understanding Scheduling Computations
• Tracking Project Activities
• Closing Out the Project
• Formalizing Project Management Standards
• Developing Project Teams
• Ensuring Your Own Effectiveness

This series goes beyond the basic mechanics of project management and focuses on the people side of getting projects accomplished. It helps you develop a deeper understanding of interpersonal dynamics that can make you more effective in leading a project team. Look to this series for topics such as building a team, leading a team, influencing team members across departments, communicating, documenting, and balancing multiple projects.

• Working Across Departments
• Building and Leading a Team
• Managing Project Stakeholders
• Communicating Effectively
• Key Documentation
• Balancing Multiple Projects

This series complements the Project Management Body of Knowledge (PMBOK) in preparing a learner for the Project Management Professional (PMP) certification exam. This series will provide the learner with an understanding of the exam and how the Project Management Institute (PMI) views the topical areas associated with the initiation, planning, execution, monitoring and control, and closeout of projects.

• Project Management Framework and Initiating the Project
• Project Planning
• Project Execution and Quality Management
• Project Monitoring and Control
• Project Closing
• Professional Responsibility
• Practice Exams

The more important a project, the more it needs a standardized system to plan and organize it to be completed efficiently. The Project Management Institute's PMP (Project Management Professional) certification is the industry-leading standard for verifying a project manager's ability to successfully shepherd projects from beginning to end. This study guide will prepare you to initiate, plan, execute, monitor, control, and close a project using project quality standards as laid out in the fourth edition of the Guide to the Project Management Body of Knowledge (PMBOK). This series of courses will address all the objectives needed to pass the Project Management Professional Certification 2009.

• Project Management Framework and Initiating the Project
• Project Planning Processes
• Project Execution and Quality Management
• Project Monitoring and Control
• Project Closing
• Professional Responsibility
• Practice Exams

The Sarbanes-Oxley Act of 2002 will have a long lasting impact on the governance and financial accountability of publicly held companies. This series will provide the learner with an overview of the Act. Learners will master guidelines for making company policies, procedures, systems, and controls Sarbanes-Oxley compliant. Learners will also examine management certification responsibilities and noncompliance penalties under the Act.

• Overview, Disclosures, and Reporting
• Standards, Regulations, and Penalties

This series works to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, the MindLeaders Sexual Harassment in the Workplace courses comply with the following legislation: California: Government Code 12950.1 (AB 1825), California Code of Regulations 7288, Connecticut General Statute Section 46a-54-204 and Maine Revised Statute, Title 26, Section 807.

• Why Can't We All Just Get Along
• Defining Sexual Harassment
• Preventing Sexual Harassment
• Responding to Sexual Harassment

Stress is among the most common and harmful issues facing people in the working world. The information, practices, and exercises in this series will help you understand, control, and reduce stress.

• Stress on the Job
• Resisting Stress
• Assertiveness
• Coping with Anger

This series teaches the learner practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills.

• Building Effective Teams
• Leading Effective Teams

It always seems like we could use an extra two hours (or more!) in the day. How can we manage our time and be truly productive in the office, and in life? This series will introduce you to the most important rules of time management, including not just how to get more done, but how to choose the things you do to give your day the biggest impact possible.

• Taming Time
• Prioritizing and Procrastinating
• Establishing Goals
• Managing Time Together
• Controlling Time Leaks

This series describes specific time-management strategies that learners can apply to make their work time more efficient and productive.

• Evaluating and Improving Time Management
• Organizing Tasks and Creating Uninterrupted Time
• Managing Meetings
• Managing Workload
• Managing Time with Co-Workers