ITIL Version 3 Foundation Certificate EX0-101 Training

Summary:

The Information Technology Infrastructure Library (ITIL) is a standard for IT services best practices that is widely adopted across the globe. This study guide series will cover all of the knowledge needed for the exam for the ITIL Foundation Certificate, which demonstrates your knowledge and mastery of the ITIL system. Practice exams are also included, which will allow you to answer questions in the same format that the test will use on exam day, and will provide in-depth instructional feedback on each question to thoroughly cover every subject you'll need to master.

This ITIL Version 3 Foundation Certificate EX0-101 online training series provides 13 hours of self-paced courseware. This web-based training provides 1 year of unlimited access to all of the following lessons:

1 . Service Management
2 . Service Lifecycle
3 . Generic Concepts
4 . Key Principles and Models
5 . Selected Processes
6 . Selected Functions
7 . Selected Roles
8 . Technology and Architecture
9 . ITIL Qualification Scheme
10 . Practice Exam 1
11 . Practice Exam 2
12 . Practice Exam 3
13 . Practice Exam 4

Lesson Detail:

Service Management
This course explains how Service Management organizes IT functions and processes.

Service Lifecycle
This course describes the features of the Service Lifecycle.

Generic Concepts
This course describes generic concepts concerning information technology infrastructure.

Key Principles and Models
This course explains the key principles and models that underlie the information technology infrastructure library.

Selected Processes
This course explains selected ITIL processes that you'll need to understand.

Selected Functions
This course describes the Service Desk, Application Management, IT Operations Management, and Technical Management functions.

Selected Roles
This course explains the Process Owner and Service Owner roles, and describes the use of the RACI incident response chart.

Technology and Architecture
This course describes how Service Automation assists with integrating Service Management processes.

ITIL Qualification Scheme
This course explains the importance of qualifying for ITIL certification.

Practice Exam 1
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.

Practice exam

Practice Exam 2
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.

Practice exam

Practice Exam 3
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.

Practice exam

Practice Exam 4
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.

Practice exam

Certification:
ITIL Version 3 Foundation Certificate EX0-101

Audience:
This series is for anyone who wants to achieve ITIL Foundation EX0-101 certification.

Features:

Flash-based instructional demonstrations applying course concepts.
Instructional audio with graphics highlighting key points.
Exercises allow learners to practice in the actual application being studied.
A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
Search text enables learners to rapidly search all text within a course to easily retrieve information required.
A skill assessment generates a customized learning path based on the results of a pre-test.
A glossary provides a reference for definitions of unfamiliar terms.
Bookmarking tracks the learner's progress in a course.

Technical Requirements:

Internet connection
Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
Authorware and Macromedia Flash player recommended but not required.
JavaScript must be enabled.

What You Get:

You will receive Unlimited Access to all of the ITIL Version 3 Foundation Certificate EX0-101 training tutorials listed above. Your online training courses will be available from anywhere you have internet access.This e-learning series includes all of the online training tutorials listed and is provided in an interactive, self-paced format. Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 1 year unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit.

StaffKit is a leader in providing computer training tutorials and online education. We have satisfied e-learning customers in over 45 countries and have been providing web based training for over 8 years.

Web-Based Training Products:

ITIL Version 3 Foundation Certificate EX0-101 Online Training Series

Only $59.95

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