Dealing with Difficult People Training

Summary:

This online training series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

This Dealing with Difficult People online training series provides 8 hours of self-paced courseware. This web-based training provides 1 year of unlimited access to all of the following lessons:

1 . Managing Against the Odds
2 . Consideration
3 . Attitude
4 . Trust
5 . Power
6 . Communication
7 . Responsibility

Lesson Detail:

Managing Against the Odds
This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.

How do you know there is a problem?
Why are difficult employees being difficult?
What is the biggest mistake we make in dealing with difficult employees?
What are the first steps in dealing with difficult employees?
How can you handle conversations with the difficult employee?
When is discipline or dismissal required?
What can you do if nothing else works?

Consideration
After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as interpersonal issues of respect and courtesy.

Your Subordinate
Your Co-workers
Your Supervisor

Attitude
This course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving them.

Your subordinate
Your co-worker
Your boss

Trust
This course provides an overview of problems that arise from trust issues in the workplace. After taking this course, you will be able to identify key causes of trust problems in the workplace and outline thoughtful, effective strategies for resolving them.

Your subordinate
Your co-worker
Your boss

Power
This course provides an overview of problems that arise from power issues in the workplace. After taking this course, you will be able to identify key causes of power struggles in the workplace and outline thoughtful, effective strategies for resolving them.

Your subordinate
Your co-worker
Your boss

Communication
This course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.

Your subordinate
Your co-worker
Your boss

Responsibility
This course provides an overview of problems that arise from responsibility issues in the workplace. After taking this course, you will be able to identify key causes of irresponsible behavior in the workplace and outline thoughtful, effective strategies for resolving them.

Your subordinate
Your co-worker
Your boss

Certification:
Dealing with Difficult People

Audience:
This online training series is for anyone who is interested in establishing better working relationships with difficult peers, supervisors, or subordinates.

Features:

Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
Flash scenarios use real world situations to illustrate course concepts.
Streaming video scenarios illustrate real world issues and solutions discussed in the course.
Audio accompanies each lesson page throughout the course.
Decision Point activities allow learners to work toward an outcome in an interactive environment.
Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
Activities allow learners to apply course concepts in an interactive questioning environment.
Exercises allow learners to practice in the actual application being studied.
A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
Search text enables learners to rapidly search all text within a course to easily retrieve information required.
Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
A skill assessment generates a customized learning path based on the results of a pre-test.
A glossary provides a reference for definitions of unfamiliar terms.
Bookmarking tracks the learner's progress in a course.

Technical Requirements:

Internet connection
Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
Authorware and Macromedia Flash player recommended but not required.
JavaScript must be enabled.

What You Get:

You will receive Unlimited Access to all of the Dealing with Difficult People training tutorials listed above. Your online training courses will be available from anywhere you have internet access.This e-learning series includes all of the online training tutorials listed and is provided in an interactive, self-paced format. Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 1 year unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit.

StaffKit is a leader in providing online computer training tutorials and online education. We have customers use our online training courses in over 75 countries. StaffKit has been providing e-learning solutions for 10 years.

Web-Based Training Products:

Dealing with Difficult People Online Training Series

Only $29.95

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