This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include worki
This Dealing with Difficult People online training series provides over 8 hours of self-paced courseware. This web-based training provides 6 months of unlimited access to all of the following lessons:
1 . Attitude
2 . Communication
3 . Consideration
4 . Managing Against the Odds
5 . Power
6 . Responsibility
7 . Trust
Lesson Detail:
Attitude
This course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving t
Communication
This course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies
Consideration
After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this cou
Managing Against the Odds
This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.
Power
This course provides an overview of problems that arise from power issues in the workplace. After taking this course, you will be able to identify key causes of power struggles in the workplace and outline thoughtful, effective strategies for resolving th
Responsibility
This course provides an overview of problems that arise from responsibility issues in the workplace. After taking this course, you will be able to identify key causes of irresponsible behavior in the workplace and outline thoughtful, effective strategies
Trust
This course provides an overview of problems that arise from trust issues in the workplace. After taking this course, you will be able to identify key causes of trust problems in the workplace and outline thoughtful, effective strategies for resolving the
Certification:
Dealing with Difficult People
Audience:
This series is for anyone who is interested in establishing better working relationships with difficult peers, supervisors, or subordinates.
Features:
What You Get:
You will receive Unlimited Access to all of the Dealing with Difficult People training tutorials listed above. Your online training courses will be available from anywhere you have internet access.This e-learning series includes all of the online training tutorials listed and is provided in an interactive, self-paced format. Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit.
Web-Based Training Products:
You might also be interested in our Business Management Skills Package which includes all of the Dealing with Difficult People training courses listed above plus hundreds of hours of related online training courses