Customer Service for Managers Training

Summary:

Increasing the number of repeat customers by five percent can double the profits of most businesses. This series illustrates the key role of customer service in building a loyal base of customers. It explains how to achieve consistent high quality service

This Customer Service for Managers online training series provides over 3 hours of self-paced courseware. This web-based training provides 6 months of unlimited access to all of the following lessons:

1 . Keeping Loyal Customers
2 . Setting Standards

Lesson Detail:

Keeping Loyal Customers
This course provides information on maintaining and building customer loyalty.

• Keeping Loyal Customers

Setting Standards
This course provides information on managing service employees in ways that enhance the quality of customer service.

• Defectionitis
• The Instant of Absolute Judgment
• Standards to the Rescue
• Motivating Service Providers

Certification:
Customer Service for Managers

Audience:
This series is for anyone who manages customer service employees.

Features:

• Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
• Flash scenarios use real world situations to illustrate course concepts.
• Streaming video scenarios illustrate real world issues and solutions discussed in the course.
• Audio accompanies each lesson page throughout the course.
• MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job.
• Decision Point activities allow learners to work toward an outcome in an interactive environment.
• Activities allow learners to apply course concepts in an interactive questioning environment.
• Exercises allow learners to practice in the actual application being studied.
• A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
• Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
• Search text enables learners to rapidly search all text within a course to easily retrieve information required.
• Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
• A skill assessment generates a customized learning path based on the results of a pre-test.
• Bookmarking tracks the learner's progress in a course.

Technical Requirements:

What You Get:

You will receive Unlimited Access to all of the Customer Service for Managers training tutorials listed above. Your online training courses will be available from anywhere you have internet access.This e-learning series includes all of the online training tutorials listed and is provided in an interactive, self-paced format. Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit.

Web-Based Training Products:

You might also be interested in our Business Management Skills Package which includes all of the Customer Service for Managers training courses listed above plus hundreds of hours of related online training courses