Increasing the number of repeat customers by five percent can double the profits of most businesses. This series illustrates the key role of customer service in building a loyal base of customers. It explains how to achieve consistent high quality service
This Customer Service for Managers online training series provides over 3 hours of self-paced courseware. This web-based training provides 6 months of unlimited access to all of the following lessons:
1 . Keeping Loyal Customers
2 . Setting Standards
Keeping Loyal Customers
This course provides information on maintaining and building customer loyalty.
This course provides information on managing service employees in ways that enhance the quality of customer service.
Customer Service for Managers
This series is for anyone who manages customer service employees.
What You Get:
You will receive Unlimited Access to all of the Customer Service for Managers training tutorials listed above. Your online training courses will be available from anywhere you have internet access.This e-learning series includes all of the online training tutorials listed and is provided in an interactive, self-paced format. Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit.
Web-Based Training Products:
You might also be interested in our Business Management Skills Package which includes all of the Customer Service for Managers training courses listed above plus hundreds of hours of related online training courses