Inadequate customer service is the number one reason consumers stop patronizing one company and take their business to another. This series illustrates the importance of providing quality service, and it provides specific guidelines for delivering service
This Customer Service Fundamentals online training series provides over 7 hours of self-paced courseware. This web-based training provides 6 months of unlimited access to all of the following lessons:
1 . Communication Methods
2 . Communication Skills
3 . Delighting Your Customers
4 . Framework for Success
5 . Handling Complaints
This course provides information on communicating effectively with customers over the phone, by e-mail, and through instant messages.
This course provides information on communicating effectively with customers.
Delighting Your Customers
This course provides information on fostering an enjoyable work environment.
Framework for Success
This course provides information on the fundamental concepts involved in providing high quality customer service.
This course provides information on dealing with customer complaints.
Customer Service Fundamentals
This series is for anyone who provides service to customers or who works with others who provide service.
What You Get:
You will receive Unlimited Access to all of the Customer Service Fundamentals training tutorials listed above. Your online training courses will be available from anywhere you have internet access.This e-learning series includes all of the online training tutorials listed and is provided in an interactive, self-paced format. Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit.
Web-Based Training Products:
You might also be interested in our Business Management Skills Package which includes all of the Customer Service Fundamentals training courses listed above plus hundreds of hours of related online training courses