Communication (Videos) Training
Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully.
This Communication (Videos) online training series provides 3 hours of self-paced courseware. This web-based training provides 1 year of unlimited access to all of the following lessons:
1 . Curing Common Meeting Ailments (Interview)
2 . Effective Business Writing
3 . High Performance Communication
4 . Keeping Meeting Participants Awake (Interview)
5 . The People Styles Model
6 . People Styles at Work
7 . Resolving Conflict
8 . Telephone Etiquette
9 . The Influence Edge and E-Mail
10 . Understanding Negotiation
11 . Working Wounded: Effective Business Presentations
12 . Working Wounded: Giving an Apology at Work
13 . Working Wounded: Leading a Successful Meeting
14 . Working Wounded: Making Group Decisions
15 . Working Wounded: Working Through Conflict
Curing Common Meeting Ailments (Interview)
How can facilitators recognize and cure some common meeting ailments? What can they do to minimize these problems in future meetings? Watch as Eli Mina, a professional meeting facilitator, seminar leader and the author of The Complete Handbook of Business Meetings, discusses how to make your meeting trouble-free.
- Interview with Eli Mina
Effective Business Writing
Business writing is not a magical or mystical experience but part of a process that anyone can master. Effective business writing is especially important in this Internet age where communication is often fast and immediate. During this program you'll learn how to convey thoughts and ideas using different formats of business communication, from letters and memos to e-mails and Internet sites.
- Effective Business Writing
- Writing Tips
- Business Writing
- Rules to Business Writing
- Business Writing Tips
- Types of Business Writing
High Performance Communication
Your ability to learn and practice effective communication techniques can spell the difference between success and failure. During this program, you'll recognize how to prevent and deal with communication problems, find out why effective communication skills matter and learn the three components of the communication cycle to attain high performance. As a result, you'll be able to enhance your relationships with your manager and co-workers as well as in your personal life.
- High Performance Communication
- Communication Skills Matter
- Communication Ingredients
- Steps to Communication
- Where to Start
Keeping Meeting Participants Awake (Interview)
How can facilitators make the most of the meetings they lead? How can they ensure that all the participants stay focused and alert during meetings? Watch as Eli Mina, a professional meeting facilitator, seminar leader and the author of The Complete Handbook of Business Meetings, discusses ways to engage all meeting participants and keep them awake.
- Interview with Eli Mina
The People Styles Model
Each of us communicates, makes decisions and handles conflict differently. To make handling these differences easier, you can use the People Styles Model. By using this model, you'll not only develop a better understanding of human behavior, you'll actually be able to predict it. During this program, you'll learn how to use the People Style Model, which categorizes two dimensions of behavior into four different people styles.
- Why People Styles?
- Dimensions of Behavior
- The Four People Styles
People Styles at Work
Human behavior challenges most of us; however, the People Styles Model offers one way to understand and predict it. In this program, you'll refresh your understanding of the four people styles discussed in The People Styles Model. And, you'll learn about flexing, a process you can use to help you work more effectively with other styles.
- The People Styles Model
- How to Flex
- Understanding People Styles
- Flash Flexing
Conflict is a reality of your work life. No matter what your job or your position, you will encounter conflict situations. During this program, you'll learn to recognize the faces of conflict so you can manage them more effectively. You'll also learn how to gain control of your emotions, as well as manage other people's emotions respectfully. Finally, you'll learn how to reach a collaborative, win-win solution.
- Resolving Conflict
- The Nature of Conflict
- Avoiding Conflict
- Ways to Resolve Conflict
- If the Process Doesn't Work
This course is for anyone who wishes to use the telephone efffectively. It covers basic etiquette and business use.
- Telephone Etiquette
- Telephone Basics
- Making Effective Phone Calls
- Telephone Tips
- Taking a Message
- Offensive Callers
The Influence Edge and E-Mail
E-mail allows you to strategize in an influence situation. During this program, you'll learn when it is appropriate to influence via e-mail and the strategies that will help you do it. In addition, you'll learn how to emphasize nonverbal communication cues, such as emotions and feelings, through the use of punctuation and symbols.
- Influence Edge Model
- Tips for Influencing Via E-mail
- E-Mail Tips
- Communication Cues
We often think of negotiation as a confrontation between people regarding a set of issues. To be effective at negotiation, it is important to think in broader terms than just bargaining. During this program, you'll learn to define the aspects of negotiation. You'll also learn how to identify what is negotiable and prepare for a negotiation. Finally, you'll discover common negotiation tactics and behaviors.
- Understanding Negotiation
- What Is Negotiation?
- What Is Negotiable?
- Preparing to Negotiate
- Common Tactics and Behaviors
Working Wounded: Effective Business Presentations
The key to public speaking is learning to speak the same language as your audience. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how your objective, what you know about the audience and what you want the audience to take away, can lead to an effective business presentation.
- Effective Business Presentations
Working Wounded: Giving an Apology at Work
Sometimes at work, we have to express genuine regret for what happened. The trick is to use the right words and the right delivery. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to name your mistake and accept responsibility for your actions.
- Giving an Apology at Work
Working Wounded: Leading a Successful Meeting
Anxiety often builds when you are faced with trying to lead a successful meeting. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, provides some useful tips to help you run a successful meeting.
- Leading a Successful Meeting
Working Wounded: Making Group Decisions
It's not unusual for people to go into meetings with different expectations and then crash when it's time to come to a resolution. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to effectively make group decisions.
- Making Group Decisions
Working Wounded: Working Through Conflict
There are times when you just can't avoid a conflict with a co-worker. During these times, you need to put your energy into learning what's on the other person's mind. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to prepare for and work through a conflict with a co-worker.
- Working Through Conflict
Non-Managers, Front Line Managers, Mid-Level Managers
- This online training series is presented using streaming video.
- Interactive questions appear periodically during this video to engage the learner and reinforce key concepts.
- An index lists the key sections of the video, with the ability to select sections to play.
- Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed.
- A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.
- Internet connection
- Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
- Authorware and Macromedia Flash player recommended but not required.
What You Get:
You will receive Unlimited Access to all of the Communication (Videos) training tutorials listed above. Your online training courses will be available from anywhere you have internet access.This e-learning series includes all of the online training tutorials listed and is provided in an interactive, self-paced format. Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 1 year unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit.
StaffKit is a leader in providing online computer training tutorials and online education. We have customers use our online training courses in over 75 countries. StaffKit has been providing e-learning solutions for 10 years.
Web-Based Training Products:
Communication (Videos) Online Training Series
You might also be interested in our Business Videos -- Personal Development Package which includes all of the Communication (Videos) training courses listed above plus hundreds of hours of related online training courses