Communication in the Workplace Training

Summary:

Effective communication is at the heart of your success in the workplace. By acquiring and using valuable communication skills, you increase your ability perform to your highest potential. This communication series focuses on a variety of ways to help you

This Communication in the Workplace online training series provides over 5 hours of self-paced courseware. This web-based training provides 6 months of unlimited access to all of the following lessons:

1 . High Performance Communciation
2 . Negotiating with Coworkers
3 . People Styles At Work
4 . Resolving Conflict
5 . The People Styles Model

Lesson Detail:

High Performance Communciation
This course provides information about improving communication skills. High performance communication involves understanding the components of effective communication. This course provides ways to avoid misunderstanding and to establish appropriate, produ

• Communication Skills Matter
• Communication Ingredients
• Steps to Communication
• Where to Start

Negotiating with Coworkers
This course provides information on defining negotiation and recognizing what is negotiable. In addition, this course provides a variety of tactics and behaviors you can use to prepare for a negotiation.

• What Is Negotiation?
• Preparing for a Dialogue
• Tactics
• Practicing Your Skills

People Styles At Work
This course provides information on how to use the People Styles Model to gain insight into the communication behavior of others. The course also shows how to adapt one's behavior to move toward a different People Style. This insight and the ability to ap

• The People Styles Model
• How to Flex
• Understanding People Styles
• Flash Flexing

Resolving Conflict
This course provides information on recognizing and managing conflict, controlling your emotions, respecting the emotions of others, and reaching collaborative solutions.

• Encountering Conflict
• The Nature of Conflict
• Avoiding Conflict
• Ways to Resolve Conflict
• If the Process Doesn't Work

The People Styles Model
This course provides information on identifying standard types of behavior used by various people during communications.

• Why People Styles?
• Dimensions of Behavior
• The Four People Styles
• Interpersonal Communications

Certification:
Communication in the Workplace

Audience:
This series is for anyone who wants to gain insight into behavior as it applies to interpersonal communications and achieve more successful communications in the workplace.

Features:

• Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
• Flash scenarios use real world situations to illustrate course concepts.
• Streaming video scenarios illustrate real world issues and solutions discussed in the course.
• Audio accompanies each lesson page throughout the course.
• MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job.
• Decision Point activities allow learners to work toward an outcome in an interactive environment.
• Activities allow learners to apply course concepts in an interactive questioning environment.
• Exercises allow learners to practice in the actual application being studied.
• A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
• Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
• Search text enables learners to rapidly search all text within a course to easily retrieve information required.
• Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
• A skill assessment generates a customized learning path based on the results of a pre-test.
• Bookmarking tracks the learner's progress in a course.

Technical Requirements:

What You Get:

You will receive Unlimited Access to all of the Communication in the Workplace training tutorials listed above. Your online training courses will be available from anywhere you have internet access.This e-learning series includes all of the online training tutorials listed and is provided in an interactive, self-paced format. Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit.

Web-Based Training Products:

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