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Cisco CIT 642-831 Training


The Cisco CIT 642-831 is designed to help learners prepare for Cisco's Internet Troubleshooting Support Exam (CIT 642-831). This series provides a general overview of establishing a baseline, determining an effective troubleshooting strategy, resolving pr

This Cisco CIT 642-831 online training series provides over 18 hours of self-paced courseware. This web-based training provides 6 months of unlimited access to all of the following lessons:

1 . ISDN
2 . Networking Principles and Technologies
3 . Practice Exams
4 . Routing Protocols
5 . Serial Links
6 . TCP/IP
7 . The Physical and Data Link Layers
8 . Virtual LANs
9 . Windows Troubleshooting

Lesson Detail:

This course provides an overview of ISDN, dial-on-demand routing, dialer and access lists, and q.921 and q.931 signaling. Troubleshooting commands for ISDN and CHAP are presented in detail.

  • ISDN Overview
  • Troubleshooting ISDN Configurations
  • Troubleshooting Connections at the Physical Layer
  • Terminology for Troubleshooting
  • Troubleshooting Provider Switches
  • Troubleshooting the Data Link Layer
  • Troubleshooting the Network Layer
  • ISDN Troubleshooting Commands

Networking Principles and Technologies
This course provides an introduction to the basics of internetworking. The different network models used to maintain, organize, and troubleshoot Cisco systems are also presented in detail. IEEE media standards covered include the Ethernet, Fast Ethernet,

  • The OSI Reference Model
  • The Internet Troubleshooting Model
  • The Cisco Hierarchical Model
  • LAN Topology Types
  • Ethernet
  • Asynchronous Transfer Mode
  • Token Ring
  • Wireless Networking
  • Segmentation

Practice Exams
This course provides practice exam questions for the Cisco CIT 642-831 exam.

  • Taking the Exam
  • Practice Exam 1
  • Practice Exam 2

Routing Protocols
This course discusses the different dynamic routing protocols used in Cisco networks and explains how they work. The commands related to troubleshooting routing protocols that the learner needs to know to pass the exam are described. The last part of the

  • Routing Protocols
  • Routing Information Protocol (RIP)
  • Internet Gateway Routing Protocol (IGRP)
  • Open Shortest Path First (OSPF)
  • IGRP vs. EIGRP
  • Border Gateway Protocol (BGP)
  • Intermediate System to Intermediate System (IS-IS)
  • IPX/SPX Overview
  • SAP and GNS
  • NLSP
  • IPX Access Lists
  • IPX Troubleshooting Commands

Serial Links
This course details how to troubleshoot serial links and the protocols used on serial links. Techniques for troubleshooting serial links, including CSU/DSU Loopback Testing and common serial link troubleshooting commands, are presented. In addition, the c

  • Serial Link Symptoms
  • Troubleshooting Techniques for Serial Link Problems
  • CSU/DSU Loopback Testing
  • Serial Link Troubleshooting Commands
  • Troubleshooting Frame Relay
  • Frame Relay Troubleshooting Commands
  • Troubleshooting X.25
  • X.25 Troubleshooting Commands

This course provides an overview of the TCP/IP suite and its applications, and follows with troubleshooting issues regarding those protocols. IP Addresses are used to route data across the Internet and the world. The LAN protocols covered in the course in

  • Overview of TCP/IP
  • IP Addressing and Subnetting
  • DNS (Domain Name System)
  • Internet Control Message Protocol (ICMP)
  • Show Commands for Troubleshooting TCP/IP
  • IP Debug Commands
  • Configuring DHCP

The Physical and Data Link Layers
This course explains how to utilize tools and commands that can help identify problems with a Cisco router or switch, network cabling, or other network problems affecting the Physical layer of the network. These basics include using the show commands, phy

  • Equipment for Troubleshooting
  • Troubleshooting with the show Command
  • The Cisco Discovery Protocol (CDP)
  • Configuration and Fault Management
  • Hardware Troubleshooting
  • Layer 2 Troubleshooting Basics
  • Catalyst Switch Troubleshooting Software
  • Remote Monitoring (RMON)
  • Lost Password
  • Switch Troubleshooting Commands

Virtual LANs
This course focuses on Virtual LANs (VLANs), which were created by the different switch manufacturers to provide individual broadcast domains. By assigning each port to an individual VLAN, each VLAN becomes its own broadcast domain. Additional topics pres

  • VLAN Trunks
  • The VLAN Trunk Protocol
  • VLAN Advertisements
  • Inter-VLAN Routing
  • VLAN Configuration
  • VLAN Trunk Configuration
  • VLAN Pruning
  • Assigning a VLAN Membership to a 1900 Series Switch
  • Static and Dynamic VLANs
  • Configuring and Enabling VTP
  • Configuring Inter-VLAN Routing
  • Inter-Switch Link
  • The IEEE 802.1Q Standard

Windows Troubleshooting
This course provides an introduction to Windows troubleshooting techniques. Command syntax and how its used in troubleshooting Windows issues is presented for the most commonly used commands such as ipconfig, ping, tracert, nslookup, netsta,ftp, and teln

  • The ipconfig Command
  • The winipconfig Command
  • The ping Command
  • The tracert and pathping Commands
  • The nslookup Command
  • The netstat Command
  • The route Command
  • The arp Command
  • The ftp Command
  • The telnet Command

Cisco CIT 642-831

This series is for anyone preparing for the Cisco CIT 642-831 exam or for anyone who wants to learn more about networking.


  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.

Technical Requirements:

What You Get:

You will receive Unlimited Access to all of the Cisco CIT 642-831 training tutorials listed above. Your online training courses will be available from anywhere you have internet access.This e-learning series includes all of the online training tutorials listed and is provided in an interactive, self-paced format. Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), include a variety of features and qualify for Continuing Education Unit credit.

Web-Based Training Products:

You might also be interested in our Technical Package which includes all of the Cisco CIT 642-831 training courses listed above plus hundreds of hours of related online training courses


Technical Package

Only $249.95   staffkit

Cisco CIT 642-831
Training Series
Total Courses: 9
Total Time: 18+ hours
Only $99.95
Available in Package only
Total Courses: 853
Total Time: 1723+ hours
Only $249.95
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