ITIL Version 3 Foundation Certificate EX0-101 - Key Principles and Models

Summary:

This course explains the key principles and models that underlie the information technology infrastructure library.

This lesson is part of our ITIL Version 3 Foundation Certificate EX0-101 online training series which contains over 13 hours of self-paced courseware. Our web-based training provides 6 months of unlimited access.

Objectives:

After completing this course you will be able to:

• Explain the importance of Service Assets and Value Creation
• Discuss the major aspects of Service Design
• Describe the PDCA and Continual Service Improvement models

Outline:

Applicability:
This course is for anyone who wants to get the most out of using ITIL Version 3 Foundation Certificate EX0-101.

Prerequisites: None:

Technical Requirements:

• Internet connection
• Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
• Authorware and Macromedia Flash player recommended but not required.
• JavaScript must be enabled.

Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.

StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.