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Effective Business Communication - Documentation


In this course, you will learn how to write clear, concise documentation. You will be able to effectively plan your documentation project and decide what information to include. This course also discusses the proper parts of a document, the editing proces

This lesson is part of our Effective Business Communication online training series which contains over 11 hours of self-paced courseware. Our web-based training provides 6 months of unlimited access.


After completing this course you will be able to:

  • Understand the importance of planning your projects
  • Select information relevant to your audience
  • Identify and set up the standard sections of a document
  • List the four rules of producing effective documentation
  • Use charts, graphs, and tables to illustrate steps in the procedures you are documenting
  • Choose the best formatting characteristics for your documentation project


  • Planning the project
  • Gathering information
  • Organizing information
  • Producing document parts
  • Writing your documentation
  • Writing and editing drafts
  • Finalizing your document

This course is for anyone who wants to get the most out of using Effective Business Communication.

Prerequisites: None:

Technical Requirements:

  • Internet connection
  • Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
  • Authorware and Macromedia Flash player recommended but not required.
  • JavaScript must be enabled.

Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.

StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.

Total Courses: 7
Total Time: 11+ hours
Only $59.95
Available in Package only
Total Courses: 220
Total Time: 391+ hours
Only $149.95
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