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Dealing with Difficult People - Managing Against the Odds


This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.

This lesson is part of our Dealing with Difficult People online training series which contains over 8 hours of self-paced courseware. Our web-based training provides 6 months of unlimited access.


  • How do you know there is a problem?
  • Why are difficult employees being difficult?
  • What is the biggest mistake we make in dealing with difficult employees?
  • What are the first steps in dealing with difficult employees?
  • How can you handle conversations with the difficult employee?
  • When is discipline or dismissal required?
  • What can you do if nothing else works?

This course is for anyone who wants to get the most out of using Dealing with Difficult People.

Prerequisites: None:

Technical Requirements:

  • Internet connection
  • Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
  • Authorware and Macromedia Flash player recommended but not required.
  • JavaScript must be enabled.

Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.

StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.

Total Courses: 7
Total Time: 8+ hours
Only $59.95
Available in Package only
Total Courses: 220
Total Time: 391+ hours
Only $149.95
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