To achieve quality customer service, you need to understand how to measure it before you can manage it. But first, you need to figure out what exactly you want to measure and for what result. During this program, you'll learn the different service quality
This lesson is part of our Customer Service (Videos) online training series which contains over 3 hours of self-paced courseware. Our web-based training provides 6 months of unlimited access.
Outline:
Applicability:
This course is for anyone who wants to get the most out of using Customer Service (Videos).
Prerequisites: None:
Technical Requirements:
Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.
StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.