Customer Service (Videos) - Customer Service Video: Measuring Customer Service
Summary:
To achieve quality customer service, you need to understand how to measure it before you can manage it. But first, you need to figure out what exactly you want to measure and for what result. During this program, you'll learn the different service quality measurement tools and how to identify customers. You'll also learn how service level and frequency affect the results of customer satisfaction surveys and why it is so important to improve customer satisfaction.
This lesson is part of our Customer Service (Videos) online training series which contains 3 hours of self-paced courseware. Our web-based training provides 1 year of unlimited access.
Outline:
- Introduction
- Measurement Tools
- Identifying Customers
- Customer Satisfaction Surveys
- Improving Customer Satisfaction
- Summary
Applicability:
This course is for anyone who wants to get the most out of using Customer Service (Videos).
Prerequisites: None:
Technical Requirements:
- Internet connection
- Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
- Authorware and Macromedia Flash player recommended but not required.
- JavaScript must be enabled.
Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 1 year unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.
StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.
