Customer Service (Videos) - Customer Service Video: Implementing Effective Service Standards

Delivering effective service to the customer doesn't happen by accident. You need to create a target for effective service through well-thought-out objectives and standards. You also need to implement a range of internal monitoring mechanisms to ensure th

This lesson is part of our Customer Service (Videos) online training series which contains over 3 hours of self-paced courseware. Our web-based training provides 6 months of unlimited access.

Outline:

• Introduction
• Service Objectives and Standards
• Defining the Customer Cycle
• Service Level Agreements
• Summary

Applicability:
This course is for anyone who wants to get the most out of using Customer Service (Videos).

Prerequisites: None:

Technical Requirements:

• Internet connection
• Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
• Authorware and Macromedia Flash player recommended but not required.
• JavaScript must be enabled.

Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.

StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.