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Customer Service (Videos) - Customer Service Video: Customer Service Strategy


Having a clear customer service strategy is critical to building a customer service culture and delivering exemplary service. The challenge is in making the strategy real and not just of passing interest or the "flavor of the month." During this program,

This lesson is part of our Customer Service (Videos) online training series which contains over 3 hours of self-paced courseware. Our web-based training provides 6 months of unlimited access.


  • Introduction
  • Vision Statement
  • Mission Statement
  • SWOT Analysis
  • Customer Service Strategy
  • Customer Service Slogan
  • Customer Service Values
  • Customer Service as a Key Result Area
  • Communicate the Strategy
  • Summary

This course is for anyone who wants to get the most out of using Customer Service (Videos).

Prerequisites: None:

Technical Requirements:

  • Internet connection
  • Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
  • Authorware and Macromedia Flash player recommended but not required.
  • JavaScript must be enabled.

Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.

StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.

Total Courses: 18
Total Time: 3+ hours
Only $89.95
Available in Package only
Total Courses: 61
Total Time: 12+ hours
Only $199.95
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