Customer Service - Tools of the Trade

Summary:

This course explains the concept of company-wide customer service and standards.

This lesson is part of our Customer Service online training series which contains over 23 hours of self-paced courseware. Our web-based training provides 6 months of unlimited access.

Objectives:

After completing this course you will be able to:

• Choose a phone system for customer contact
• Use voice mail and phone etiquette for customer interactions
• Set up phone and fax lines
• Use electronic mail
• Help design a company information web site

Outline:

• Talking to Customers
• Using the Phone
• Phone and Fax Lines
• Electronic Mail
• Communicating with Electronic Mail
• The Internet
• Presenting a Web Site

Applicability:
This course is for anyone who wants to get the most out of using Customer Service.

Prerequisites: None:

Technical Requirements:

• Internet connection
• Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
• Authorware and Macromedia Flash player recommended but not required.
• JavaScript must be enabled.

Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.

StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.