Customer Service - Building a Department

Summary:

This course provides users with an overview of creating a Customer Service department and hiring talented customer service people.

This lesson is part of our Customer Service online training series which contains over 23 hours of self-paced courseware. Our web-based training provides 6 months of unlimited access.

Objectives:

After completing this course you will be able to:

• Create a customer service organization
• Build teams
• Hire the right personalities for customer service
• Motivate customer service people
• Educate and improve customer service people
• Set up a good organizational environment
• Equip customer service for international relations

Outline:

• Forming a Customer Service Organization
• Building Teams
• Hiring Service Pros
• Motivating Service People
• Helping the Good Get Better
• Creating a Productive Environment
• Getting Help to Customer Service
• Good Service for Your Employees
• International Customer Service

Applicability:
This course is for anyone who wants to get the most out of using Customer Service.

Prerequisites: None:

Technical Requirements:

• Internet connection
• Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
• Authorware and Macromedia Flash player recommended but not required.
• JavaScript must be enabled.

Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.

StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.