Computer
Training
Course
List
Value Packages
Site Map
Free
Training
Online Training Series:
Customer Service Training
|
Customer Service > Building a Department
This Customer Service Training Course on Building a Department
is part of a 5 course, 23 hour online training series.
This complete online training series can be purchased
for only $29.95.
Length: 4 Hour
Summary:
This course provides users with an overview of creating a Customer Service department and hiring talented customer service people.
Objectives:
After completing this course, students will be able to:
- Create a customer service organization
- Build teams
- Hire the right personalities for customer service
- Motivate customer service people
- Educate and improve customer service people
- Set up a good organizational environment
- Equip customer service for international relations
Outline:
- Forming a Customer Service Organization
- Building Teams
- Hiring Service Pros
- Motivating Service People
- Helping the Good Get Better
- Creating a Productive Environment
- Getting Help to Customer Service
- Good Service for Your Employees
- International Customer Service
Features:
- Exercises that allow users to practice the application
- A file containing the text of the exercises
- A course index
- Online computer glossary
- Online skill assessment testing
Applicability:
This course is for anyone who wants to learn about creating and maintaining good customer service.
Prerequisites: None
Technical Requirements: (Minimum)
- Computer: 200MHz Pentium with 32MB Ram. 640 x 480 256-color video
- Operating System: Windows 95, 98, NT, ME, 2000, or XP.
- Minimum Connection Speed: 28.8k.
- Browser: Internet Explorer 5.0 or higher required.
- Authorware and Macromedia Flash player recommended but not required.
- JavaScript must be enabled.
- Netscape and AOL browsers not supported.
Need help or have questions about Customer Service? How
about 24x7 access worldwide to our instructors! Now you can get answers
from real experts within minutes via our online chat service. For just
$30.00 additional you add our Instant Mentoring service and get your
Customer Service training courses questions quickly answered anytime from anywhere.
You might also be interested in our Business Skills Package which includes all of our
Customer Service courses plus over 800 hours of additional courses.
Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 1 year unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Units - CEU credit..
StaffKit is a worldwide leader in providing computer training, online
tutorials and career education. StaffKit has satisifed customers in
over 30 countries.
|
Back to Customer Service Training
Reviews:
"this is a must have resource"
TheTechMag.com
"this is the Ultimate Career Development Package."
MidWest Technology Journal
Great Service and Excellent Training Product - Great People
Kenosha, WI
Excellent program, this is a real winner. Thanks. A+
Arlington, TX
Read more customer reviews about
our e-learning training tutorials.
|
