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Customer Service Training
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Customer Service > Fixing Problems
This Customer Service Training Course on Fixing Problems
is part of a 5 course, 23 hour online training series.
This complete online training series can be purchased
for only $29.95.
Length: 4 Hour
Summary:
This course explains how to answer common questions, find customers' needs and problems, and resolve the root cause of those problems.
Objectives:
After completing this course, students will be able to:
- Turn complaining customers into satisfied customers
- Create answers to Frequently Asked Question
- Answer internal questions
- Find customer wants
- Find the true sources of problems
- Solve problems
Outline:
- Using Complaints
- Frequently Asked Questions
- Answering Employee Questions
- Finding What Customers Want
- Using Surveys
- Finding (the Real) Problems
- Finding Solutions
Features:
- Exercises that allow users to practice the application
- A file containing the text of the exercises
- Online computer glossary
- Online skill assessment testing
Applicability:
This course is for anyone who wants to learn about creating and maintaining good customer service.
Prerequisites: None
Technical Requirements: (Minimum)
- Computer: 200MHz Pentium with 32MB Ram. 640 x 480 256-color video
- Operating System: Windows 95, 98, NT, ME, 2000, or XP.
- Minimum Connection Speed: 28.8k.
- Browser: Internet Explorer 5.0 or higher required.
- Authorware and Macromedia Flash player recommended but not required.
- JavaScript must be enabled.
- Netscape and AOL browsers not supported.
Need help or have questions about Customer Service? How
about 24x7 access worldwide to our instructors! Now you can get answers
from real experts within minutes via our online chat service. For just
$30.00 additional you add our Instant Mentoring service and get your
Customer Service training courses questions quickly answered anytime from anywhere.
You might also be interested in our Business Skills Package which includes all of our
Customer Service courses plus over 800 hours of additional courses.
Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 1 year unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Units - CEU credit..
StaffKit is a worldwide leader in providing computer training, online
tutorials and career education. StaffKit has satisifed customers in
over 30 countries.
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Reviews:
"this is the Ultimate Career Development Package."
MidWest Technology Journal
Great Service and Excellent Training Product - Great People
Kenosha, WI
"this is a must have resource"
TheTechMag.com
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our e-learning training tutorials.
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