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Customer Service Training
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Customer Service > Defining Service
This Customer Service Training Course on Defining Service
is part of a 5 course, 23 hour online training series.
This complete online training series can be purchased
for only $29.95.
Length: 5 Hour
Summary:
This course explains the concept of company-wide customer service and standards.
Objectives:
After completing this course, students will be able to:
- Define "customers" and "service"
- Gather repeat business
- Get the entire company involved in good service
- Create standards of customer service
- Define a business's customer segments
Outline:
- Understanding "Customers" and "Service"
- Bringing the Customer Back
- Making the Mission a Priority
- Getting Everyone Involved
- Service from the Top Down
- Creating Service Standards
- Implementing Service Standards
- Customer Segments
- Segmenting Your Customers
Features:
- Exercises that allow users to practice the application
- Online computer glossary
- A file containing the text of the exercises
- Online skill assessment testing
Applicability:
This course is for anyone who wants to learn about creating and maintaining good customer service.
Prerequisites: None
Technical Requirements: (Minimum)
- Computer: 200MHz Pentium with 32MB Ram. 640 x 480 256-color video
- Operating System: Windows 95, 98, NT, ME, 2000, or XP.
- Minimum Connection Speed: 28.8k.
- Browser: Internet Explorer 5.0 or higher required.
- Authorware and Macromedia Flash player recommended but not required.
- JavaScript must be enabled.
- Netscape and AOL browsers not supported.
Need help or have questions about Customer Service? How
about 24x7 access worldwide to our instructors! Now you can get answers
from real experts within minutes via our online chat service. For just
$30.00 additional you add our Instant Mentoring service and get your
Customer Service training courses questions quickly answered anytime from anywhere.
You might also be interested in our Business Skills Package which includes all of our
Customer Service courses plus over 800 hours of additional courses.
Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 1 year unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Units - CEU credit..
StaffKit is a worldwide leader in providing computer training, online
tutorials and career education. StaffKit has satisifed customers in
over 30 countries.
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Reviews:
"The course material is very well organized and covers each objective in great detail"
MidWest Technology Journal
"this is a must have resource"
TheTechMag.com
Great Service and Excellent Training Product - Great People
Kenosha, WI
Great Training Product
Metuchen, NJ
Read more customer reviews about
our e-learning training tutorials.
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