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Building Relationships - Understanding Behavioral Intentions


This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.

This lesson is part of our Building Relationships online training series which contains over 5 hours of self-paced courseware. Our web-based training provides 6 months of unlimited access.


After completing this course you will be able to:

  • Describe the four general intents that determine how people respond in situations
  • Identify ten general types of troublesome behavior
  • Build relationships with individuals who display the ten general types of troublesome behavior


  • What are the four intents
  • The first intent
  • The second intent
  • The third intent
  • The fourth intent
  • Recognizing the results

This course is for anyone who wants to get the most out of using Building Relationships.

Prerequisites: None:

Technical Requirements:

  • Internet connection
  • Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
  • Authorware and Macromedia Flash player recommended but not required.
  • JavaScript must be enabled.

Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.

StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.

Total Courses: 3
Total Time: 5+ hours
Only $59.95
Available in Package only
Total Courses: 220
Total Time: 391+ hours
Only $149.95
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