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Building Relationships - Choosing Your Approach


Summary:

This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.

This lesson is part of our Building Relationships online training series which contains over 5 hours of self-paced courseware. Our web-based training provides 6 months of unlimited access.

Objectives:

After completing this course you will be able to:

  • Identify the four choices you can make when dealing with problem people
  • Use blending and redirecting to reduce differences between people
  • Identify and practice the five steps to good listening
  • Identify five techniques that have a positive influence on relationships

Outline:

  • Four choices
  • Reduce differences
  • Listen to understand
  • Reach a deeper understanding
  • Speak to be understood

Applicability:
This course is for anyone who wants to get the most out of using Building Relationships.

Prerequisites: None:

Technical Requirements:

  • Internet connection
  • Browser: Internet Explorer, FireFox, Chrome, Safari, Opera or any standards compliant browser.
  • Authorware and Macromedia Flash player recommended but not required.
  • JavaScript must be enabled.

Retake any or all of our computer training as often as you want. Our online tutorials allow you to learn anywhere, anytime from any computer with internet access. All courses allow for 6 months of unlimited access (1 user), includes a variety of features and all courses qualify for Continuing Education Unit credit.

StaffKit is an e-learning leader in providing computer training tutorials and online education. We have satisfied customers in over 75 countries using our online training courses. We have been a leading provider of self-paced web based training for the past 10 years.

Total Courses: 3
Total Time: 5+ hours
$99.95
Only $59.95
Available in Package only
Total Courses: 220
Total Time: 391+ hours
$399.99
Only $149.95
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