Business Videos Essentials
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Business Videos Essentials Only $99.95 
1 Year Unlimited access to all 5 course series listed below (61+ lessons).
1 Year Unlimited access to all 5 course series listed below (61+ lessons).
Series Name
Courses
Business Videos
18 courses
7 courses
5 courses
19 courses
12 courses
Customer Service (Videos)
Includes 18 online training courses, estimated time to complete: 3 hour(s)Summary:
Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills to achieve total customer satisfaction.
Courses:
Delighting Your Customers
3 minute(s)
Building Customer Loyalty
13 minute(s)
Building Web Relationships (Interview)
5 minute(s)
Creating Customer Value
14 minute(s)
Crown Your Customers (Interview)
4 minute(s)
Customer Convenience is Key to E-Commerce (Interview)
6 minute(s)
Customer Service Strategy
12 minute(s)
Dealing with Customer Complaints
15 minute(s)
Exceeding Customer Expectations
13 minute(s)
Getting to Know Your Customers
17 minute(s)
Getting Your Customer Experience Right (Interview)
3 minute(s)
Implementing Effective Service Standards
14 minute(s)
Keeping Loyal Customers
17 minute(s)
Measuring Customer Service
17 minute(s)
Profits, Not Promises (Interview)
3 minute(s)
Understanding Customer Service
14 minute(s)
Building Relationships with Your Customers
3 minute(s)
Good News About Customer Complaints
3 minute(s)
Finance (Videos)
Includes 7 online training courses, estimated time to complete: 1 hour(s)Summary:
Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization.
Courses:
Building Budgets That Affect Reality (Interview)
4 minute(s)
Capitalize Your Capital (Interview)
13 minute(s)
Cash Flow Analysis
20 minute(s)
Key Financial Ratios
18 minute(s)
Linking Financial Management with Organizational Goals
3 minute(s)
Understanding Financial Statements
15 minute(s)
Working Wounded: The Budget Blues
2 minute(s)
Global Business (Videos)
Includes 5 online training courses, estimated time to complete: 1 hour(s)Summary:
It is dangerous to assume that business and communication practices do not vary across cultures. Our global business programs will familiarize you with cultural differences in business styles and prepare you to communicate effectively on a global level.
Courses:
Communicating Across Cultures
20 minute(s)
Global Work
22 minute(s)
Global Work in China (Interview)
9 minute(s)
Presenting Globally
10 minute(s)
The Influence Edge in Cross-Cultural Situations
12 minute(s)
Sales and Marketing (Videos)
Includes 19 online training courses, estimated time to complete: 4 hour(s)Summary:
Due to increased competition and cutthroat pricing, a higher level of sales and marketing skills is essential in today's marketplace. You need to get out there fast to effectively disseminate your company's name and brand. You need to find new prospects and cultivate repeat customers. Our programs will help you effectively build your brand, garner new business and close the sale.
Courses:
E-Mail Marketing (Interview)
5 minute(s)
Guerrilla Marketing
21 minute(s)
Guerrilla Trade Show Selling
19 minute(s)
Marketing Your Web Site (Interview)
6 minute(s)
New Rules of Online Advertising (Interview)
5 minute(s)
Sales Skills for Call Centers
18 minute(s)
Target Your Market (Interview)
11 minute(s)
The Influence Edge and Sales
17 minute(s)
Track Selling Step 1: Approach
19 minute(s)
Track Selling Step 2: Qualification
20 minute(s)
Track Selling Step 3: Agreement On Need
12 minute(s)
Track Selling Step 4: Sell the Company
14 minute(s)
Track Selling Step 5: Fill the Need
19 minute(s)
Track Selling Step 6: Act of Commitment
21 minute(s)
Track Selling Step 7: Cement the Sale
14 minute(s)
Closing A Sale
3 minute(s)
Getting Out of a Sales Slump
3 minute(s)
Keys to a Successful Marketing Campaign
2 minute(s)
Making A Gatekeeper an Ally
2 minute(s)
Workplace Environment (Videos)
Includes 12 online training courses, estimated time to complete: 3 hour(s)Summary:
The workplace continues to change and evolve into a complex and often ambiguous environment. Issues such as harassment, discrimination and violence have become significant problems within this landscape. Our workplace environment programs explore the causes and consequences of these issues and specific preventive actions you can take to handle potential problem situations.
Courses:
Computer Comfort
16 minute(s)
Diversity Effectiveness - An Overview
15 minute(s)
E-Mail and Internet Privacy at Work
15 minute(s)
Ethical Decision Making
18 minute(s)
Ethics in the Workplace - Choose Wisely!
10 minute(s)
Moving Toward Diversity Effectiveness
19 minute(s)
Preventing Sexual Harassment
23 minute(s)
Preventing Sexual Harassment (Presentation Style)
16 minute(s)
Preventing Violence in the Workplace
15 minute(s)
Preventing Violence in the Workplace (Presentation Style)
23 minute(s)
Workplace Violence: Ingredients for Disaster
4 minute(s)
Working Wounded: Overcoming Your Own Bias
2 minute(s)
Features:
- 12 months Unlimited Access
- Skill Assessment Testing Pre and Post Tests
- Earn CEU's Continuing Education Units
- Simulations
- Exercises
- Ability to Print Certificates
- Search entire courseware for key words
- FREE access to all updates
