After completing Outlook 2002: Customizing and Organizing Messages, the user should be able to:

	Customize the look of mail
	Use mail templates to compose mail
	Create folders and move items between folders
	Sort and filter mail
	Archive messages
	Customize the mailbox menu and task bars

Customizing the Format of Messages

	Formatting messages
	Specific formatting characteristics
	Using stationery

Using Forms

	Using a message template
	Revising a template

Using Folders

	Displaying the Folder List
	Creating folders
	Moving items between folders

Sorting and Archiving Messages

	Sorting messages
	Deleting messages
	Archiving Outlook data

Message Filters and Views

	Using views
	Filtering a view
	Using categories

Customizing Menu and Task Bars

	Customizing toolbars
	Customizing menus
	Creating a task from a message

This course has the following features:

	Exercises that allow users to practice in Outlook 2002
	A file containing the text of the exercises
	Simulations that allow users to practice course skills, even if they don't have access to Outlook 2002
	A glossary
	A Skill Assessment

	Experience with the graphical user interface common to Microsoft® software products
	Outlook 2002: Navigating in Outlook (OXPM01)
	Outlook 2002: Reading and Sending Messages (OXPM02)

	Outlook 2002: Using the Calendar (OXPM04)
	Outlook 2002: Using Tasks and Notes (OXPM05)

Microsoft® is a registered trademark of Microsoft Corporation.

Microsoft Outlook® is a registered trademark of Microsoft Corporation.