After completing Business Communication: Documentation the user should be able to:

	Plan a documentation project
	Gather the necessary information about a documentation project
	Perform a task analysis
	Organize documentation
	Format standard components of documentation
	Write clear and effective documentation

Planning the Project

	The documentation writer
	The importance of planning
	Knowing your resources
	Knowing your audience
	Defining the scope
	Compiling a Scope Definition Report
	Setting your project schedule

Gathering Information

	The reader
	The subject

Organizing Information

	Selecting information
	Organizing the documentation
	Sections
	Subsections

Writing Your Documentation

	Writing in active voice
	Giving the consequences
	Writing from general to specific
	Striving for consistency
	Writing and editing drafts
	Writing online documentation

Finalizing Your Document

	Reviewing and testing
	Generating the glossary and index
	Formatting and production

This course has the following features:

	A glossary
	A Skill Assessment