After completing A+ 2001 Hardware & Operating System Certification: Troubleshooting, the user should be able to:
 | Deal with clients professionally and gather important symptom information |
| Find clues to help solve system problems |
| Use software diagnostics to identify problems |
| Test hardware problems |
| Isolate system problems and dead system causes |
| Find and resolve operating system problems |
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Initial Troubleshooting Tips
| Initial troubleshooting steps |
| Performing a visual inspection |
Software Diagnostics
| Using software diagnostics |
| Using Dr. Watson |
Hardware Troubleshooting
| Internal hardware |
| Special troubleshooting procedures |
Tracking Down Problems
| Checking a dead system |
| Non-classified problems |
| Isolating undefined problems |
Operating Systems Troubleshooting
| Basic troubleshooting |
| Troubleshooting MS-DOS |
| DOS operating problems |
Problems Starting Windows 9x and 2000
| Troubleshooting Windows 9x and 2000 |
| Creating an emergency startup disk |
| Windows 9x startup problems |
| Windows 2000 startup problems |
Isolating Windows 9x and 2000 Problems
| Windows 9x log files |
| Windows 9x and 2000 Help files |
| Using the Windows 9x Device Manager |
| The Windows 9x system tools |
| Windows 2000 Event Log service |
| Computer Management Console |
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This course has the following features:
| Exercises that allow users to practice course skills |
| A file containing the text of the exercises |
| Activities that allow users to apply concepts in an interactive questioning environment |
| A glossary |
| A Skill Assessment |
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Experience working with computer hardware and software.
| A+ 2001 Hardware & Operating System Certification: Computer Introduction (APLU01) |
| A+ 2001 Hardware & Operating System Certification: The System Board (APLU02) |
| A+ 2001 Hardware & Operating System Certification: Connecting Peripherals (APLU03) |
| A+ 2001 Hardware & Operating System Certification: Operating Systems (APLU04) |
| A+ 2001 Hardware & Operating System Certification: MS-DOS (APLU05) |
| A+ 2001 Hardware & Operating System Certification: Windows 9x and 2000 (APLU06) |
| A+ 2001 Hardware & Operating System Certification: Disk Drives (APLU07) |
| A+ 2001 Hardware & Operating System Certification: Monitors (APLU08) |
| A+ 2001 Hardware & Operating System Certification: Modems (APLU09) |
| A+ 2001 Hardware & Operating System Certification: Printers (APLU10) |
| A+ 2001 Hardware & Operating System Certification: Networks (APLU11) |
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| A+ 2001 Hardware & Operating System Certification: Maintenance Tasks (APLU13) |
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Intel®, Pentium®, Pentium II®, Pentium III® MMX®, Celeron® are registered trademarks of Intel Corporation.
Cyrix® is a registered trademark of Cyrix Corporation.
AMD®, Athlon®, Duron®, K5®, and K6® are registered trademarks of Advanced Micro Devices, Inc.
FireWire® is a registered trademark of Apple Computer, Inc.
Microsoft® is a registered trademark of Microsoft Corporation.
Windows 95®, Windows 98®, Windows 2000®, and Windows NT® are trademarks of Microsoft Corporation.
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