After completing A+ 2001 Hardware & Operating System Certification: Printers, the user should be able to:

	Identify the major types of printers
	Install printers in Windows 9x and 2000
	Operate and troubleshoot dot-matrix printers
	Operate and troubleshoot ink-jet printers
	Operate and troubleshoot laser printers
	Troubleshoot printing problems specific to Windows 9x and 2000

Types of Printers

	Impact printers
	Nonimpact printers
	Dot-matrix characters
	Fonts

Installing Printers

	Printer drivers
	Serial printer considerations
	Installing printers in Windows
	Printing in Windows

Dot-Matrix Printers

	The main control board
	Paper handling

Troubleshooting Dot-Matrix Printers

	Configuration checks
	Hardware checks

Ink-Jet Printers

	Drop formation methods
	Ink delivery methods
	Ink-jet printer components

Troubleshooting Ink-Jet Printers

	Ink-jet printer configuration checks
	Ink cartridges
	Printhead not printing

Laser Printers

	Overview of laser printing
	The power supply
	The control board
	Stages of laser printing
	Component variations
	Paper handling

Troubleshooting Laser Printers

	Configuration checks
	Hardware checks

Troubleshooting Windows Print Problems

	Font-related printing problems
	Other Windows printing problems
	Printing during a system crash
	DOS-related printing problems

This course has the following features:

	Exercises that allow users to practice course skills
	A file containing the text of the exercises
	Simulations that allow users to practice course skills
	A glossary
	A Skill Assessment

Experience working with computer hardware and software.

	A+ 2001 Hardware & Operating System Certification: Computer Introduction (APLU01)
	A+ 2001 Hardware & Operating System Certification: The System Board (APLU02)
	A+ 2001 Hardware & Operating System Certification: Connecting Peripherals (APLU03)
	A+ 2001 Hardware & Operating System Certification: Operating Systems (APLU04)
	A+ 2001 Hardware & Operating System Certification: MS-DOS (APLU05)
	A+ 2001 Hardware & Operating System Certification: Windows 9x and 2000 (APLU06)
	A+ 2001 Hardware & Operating System Certification: Disk Drives (APLU07)
	A+ 2001 Hardware & Operating System Certification: Monitors (APLU08)
	A+ 2001 Hardware & Operating System Certification: Modems (APLU09)

	A+ 2001 Hardware & Operating System Certification: Networks (APLU11)
	A+ 2001 Hardware & Operating System Certification: Troubleshooting (APLU12)
	A+ 2001 Hardware & Operating System Certification: Maintenance Tasks (APLU13)

Intel®, Pentium®, Pentium II®, Pentium III® MMX®, Celeron® are registered trademarks of Intel Corporation.
Cyrix® is a registered trademark of Cyrix Corporation.
AMD®, Athlon®, Duron®, K5®, and K6® are registered trademarks of Advanced Micro Devices, Inc.
FireWire® is a registered trademark of Apple Computer, Inc.
Microsoft® is a registered trademark of Microsoft Corporation.
Windows 95®, Windows 98®, Windows 2000®, and Windows NT® are trademarks of Microsoft Corporation.