After completing E-Commerce: Lowering Your Business Costs, the user should be able to:

	Recognize the elements of a basic supply chain model
	Identify options available to automate each step of the ordering and receiving processes
	Compare the benefits of hiring virtual employees
	Build a virtual work environment in the office
	Manage virtual employees

The Supply Chain

	What is a supply chain?
	A generic supply chain model
	Using the generic supply chain

Automating the Vendor Flow

	Automating vendor flow
	Automating Receiving
	The automated warehouse

Automating the Customer Flow

	Automating delivery systems
	The customer flow

The Virtual Workforce

	What is a virtual workforce?
	Beating the traffic by telecommuting
	How to assess who can be virtual

Managing Your Virtual Employees

	How to manage a virtual employee
	The virtual work zone
	The virtual work space

Strategies and Solutions

	Partially virtual employees
	Outsourcing staff
	Outsourced functions
	Pitfalls and solutions

This course has the following features:

	Exercises that allow users to explore how a course topic applies to e-commerce
	A file containing the text of the exercises
	Activities that allow users to apply concepts in an interactive questioning environment
	A glossary
	A Skill Assessment

	E-Commerce: Your E-Business (ECOM01)
	E-Commerce: Getting Started (ECOM02)
	E-Commerce: Influences on E-Commerce (ECOM03)
	E-Commerce: Killer Apps (ECOM04)
	E-Commerce: Developing Your E-Business (ECOM05)
	E-Commerce: Real-Time and Data Mining (ECOM06)
	E-Commerce: Customer Service and Payment (ECOM08)
	E-Commerce: Marketing Your E-Business (ECOM09)
	E-Commerce: Advertising on the Internet (ECOM10)
	E-Commerce: Building Marketing Strategy (ECOM11)
	E-Commerce: Resource Planning (ECOM12)
	E-Commerce: Managing Your E-Business (ECOM13)