After completing E-Commerce: Real-Time and Data Mining, the user should be able to:

	Distinguish between a real-time system and a batch system
	Explain the need for speed and storage in an e-business
	Store and capture data in a data mine
	Recognize the techniques for extracting or mining data
	Analyze mined data and apply it to business decisions

Real-Time Systems

	Batch and real-time systems
	Batch era and the introduction of the PC
	Object-oriented code
	Real-time processing

How Real-Time Can Work for You

	The near-zero cost transactions
	Real-time systems in the back office
	Operating a real-time system

The Data Mining Process

	The value of information
	Data mining steps
	How is data mined?
	Decision Support Software (DSS)

Benefits of Data Mining

	Marketing and mined data
	Customer service and mined data
	Mined data as a management tool
	Customer information and mined data
	Other uses for mined data

Collecting and Analyzing Data

	Customer created data
	Selling, buying, and sharing data
	Deciding what to do with information

This course has the following features:

	Exercises that allow users to explore how a course topic applies to e-commerce
	A file containing the text of the exercises
	Activities that allow users to apply concepts in an interactive questioning environment
	A glossary
	A Skill Assessment

	E-Commerce: Your E-Business (ECOM01)
	E-Commerce: Getting Started (ECOM02)
	E-Commerce: Influences on E-Commerce (ECOM03)
	E-Commerce: Killer Apps (ECOM04)
	E-Commerce: Developing Your E-Business (ECOM05)
	E-Commerce: Lowering Your Business Costs (ECOM07)
	E-Commerce: Customer Service and Payment (ECOM08)
	E-Commerce: Marketing Your E-Business (ECOM09)
	E-Commerce: Advertising on the Internet (ECOM10)
	E-Commerce: Building Marketing Strategy (ECOM11)
	E-Commerce: Resource Planning (ECOM12)
	E-Commerce: Managing Your E-Business (ECOM13)